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Frequently Asked Questions
General Questions
Ordering
Payments
Shipping
& Sales Tax
Other Questions
How long have you been in business?
The Nordhorn Corporation
was incorporated in
January 1991 and we are in our 16th year of business.
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How long have you been an eBay member?
We have been a
member of ebay since June 22, 1999.
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What other services do you provide?
Our Consulting
Division offers website design, maintenance and hosting
for Antique & Collectable
Dealers, Non Profit Organizations and
others. You can
see our web services offerings on our main website
www.NordhornCorp.com.
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Do you offer a satisfaction guarantee?
Yes, you can shop with
confidence when you bid on our auctions.
Satisfaction
Guaranteed - If the
item is not as expected, return it within 7 days
for a refund of the purchase price. We will refund 100% of the purchase
price provided the item is returned in the same condition we sent it.
Please send an
e-mail
for a return
authorization
prior to shipping back any returns.
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How do I purchase an item you have listed on eBay?
To purchase an item we have listed on eBay, click on the
eBay link on our "Items Currently Listed on eBay"
page. The link will take you to eBay.
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I sent a check and it cleared but I haven't received the item(s)?
We
always try to ship ASAP. Please remember that all personal and company
checks are subject to the ten day waiting period. If we know the check
cleared, then we may ship earlier.
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I think my item is lost in the mail. Can I get a refund?
Only if
you insured the package. We are not responsible for lost, uninsured
packages.
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What types of payments do you accept?
We accept the following types of payment;
Cashier's Checks, Money Orders, Company Checks, Personal Checks
& PayPal. All personal and company checks are subject to the ten day
waiting period. Please make the check or money order out to "Nordhorn
Corporation".
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Do you accept personal or company checks?
Yes, but all personal and company checks are subject to the ten day
waiting period. Please make the check out to "Nordhorn Corporation".
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Do you accept PayPal?
Yes, we accept PayPal on eBay.
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Here is a link to their website. |
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Do you charge sales tax?
Colorado Residents only please add 5.1% sales tax.
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What about shipping &
handling?
Buyer is to pay for shipping, handling & duties or any other
applicable charges on their end in receiving. Buyer to pay for
insurance (if desired). PLEASE NOTE: We are not responsible for
lost or damaged items during shipment. Payment must be received within
10 business days. Please allow up to 7-10 business days for
processing. If special shipping is required (like
overnight) please
contact us.
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Can I use copies of your pictures or descriptions? for my auctions?
eBay: Pictures and descriptions of items for sale on our website and
listed on eBay by Nordhorn Antiques & Collectables are copyright ©
2006, 2007 by the NORDHORN Corporation.
Use of Website
Content: Unless otherwise noted, you may view, copy and print
documents and/or pictures on this website subject to the following conditions:
· The document or picture may not be modified or changed in any way.
· The document or picture may be used solely for personal,
informational, non-commercial purposes.
· The documents or pictures do not include the design or layout of
this website. Elements of this website are protected by copyright and may not be
copied or imitated in whole or in part.
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